Business Technology Manager

Overview:

We are excited to be working with our esteemed client and AmLaw top 20 firm on a newly created role to manage its M&BD technology function. This role will be responsible for defining and communicating the best practice use of their CRM system (Microsoft Dynamics) and other BD technology to broaden global coordination and opportunity tracking within various key relationships.

The Business Technology Manager is critical link within the function, as it will provide strategic direction to ensure marketing technology is used to further the firm's business development efforts. As such, this role requires in-depth knowledge of, and experience in, the CRM landscape.

We would love to engage with professionals that have previous CRM experience, specifically with Microsoft Dynamics, that have worked in a Professional Services or Law Firm before. Beyond that, this person must be able to provide dynamic leadership ability who can use adaptive, innovative thinking to drive technology-enabled solutions.

Core Responsibilities:

• Enable M&BD technology to provide a comprehensive view of firm clients
• Develop the firm's CRM strategy, technical requirements, and processes
• Leverage technology, including generative AI, and standardize processes to enhance knowledge sharing, efficiency, data quality, and departmental impact across CRM and BD operations and systems
• Develop and deliver training for attorneys, BDMC, Legal Executive Assistants and other functions on CRM system best practices
• Supervise the BD Technology team's day-to-day operations
• Oversee back-end processes and settings to ensure optimal configuration of M&BD technology systems
• Implement and uphold industry best practices for CRM governance and global compliance, supported by the creation of quality control processes
• Collaborate closely with the IT department to assess M&BD technology applications, and identify and implement solutions, upgrades, or enhancements. Support data integration projects with other firm systems.

We feel the current salary banding is competitive within the market, however, if you are looking for something above this range, we are open to discuss further. If this role would sound interesting to you, please directly apply or approach Sean Sweeney for more information.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer $200 in Amazon vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambitionsearch.com/refer-a-friend